Your route through Spire — pricing, consultants, appointments, results — in one place
A working AI patient-services agent for Spire Healthcare. Self-pay package prices, consultant search across 39 hospitals, appointment booking, diagnostics turnaround, hospital finder — one conversation, every surface.
What Lorikeet can deliver for Spire
Patient services across the two Spire pathways — self-pay and insured — in the same conversation, with consultants, hospitals, prices and pre-op all on hand.
All-in self-pay package price in one reply
Patient says "how much for a knee arthroscopy at Spire Bushey?" Agent confirms self-pay, returns the package price with consultation, theatre, anaesthetist, one-night stay and follow-up itemised. Inclusions in. Exclusions out. Quote reference for the file.
Consultant by specialty and hospital
Three orthopaedic knee consultants at Spire Bushey, each with sub-specialism interests (ACL, cartilage, robotic), GMC number, and the next available slot. Never names a "best" consultant — that's a clinical judgement.
Books, reschedules, cancels
End-to-end booking with a named consultant. Returns confirmation reference, address, what to bring (ID, referral, prior imaging, medication list), fee due at appointment, cancellation policy. Same conversation handles reschedule and cancel within the 24-hour window.
Diagnostics turnaround — signposts, never interprets
"When will my MRI results be back?" — two to three business days, sent to the referring consultant, visible in the portal once reviewed. "What do they mean?" — the agent declines and signposts the consultant, GP, NHS 111 or 999. Clinical interpretation belongs to clinicians.
39 hospitals, 8 clinics, by postcode
"Where's my nearest Spire to WD23?" — three nearest sites with addresses, distances, and the specialties they actually offer. Hospitals offer everything; clinics are outpatient and diagnostics only.
Holds the clinical line
"Is a knee arthroscopy minor?" — no. The agent refuses to characterise procedures clinically. "Do I need surgery?" — also no. It signposts the consultant for clinical questions and stays operational on everything Spire actually controls.
This demo? Built from scratch for Spire Healthcare.
Two pathways (self-pay and insured), six subworkflows under one router, eight mock tools wired to a real-feeling patient record. One conversation, every Spire surface.
Read your business
Knowledge base covering the two pathways, package pricing, finding a consultant, booking and cancelling, diagnostics turnaround, hospitals and clinics, pre-op prep, payments and finance.
Wrote your workflows
Seven workflows: an Open Conversation router that establishes pathway, plus six subworkflows — self-pay quote, consultant search, appointments, diagnostics, hospital finder, pre-procedure info.
Mocked your tools
Eight tools — patient lookup, procedure quote, consultant search, upcoming appointments, book consultation, diagnostics status, hospital finder, insurer eligibility — wired to Jane Doe, self-pay, home hospital Spire Bushey.
Pressure-tested
Ten simulations across happy paths, friction (minor/major), off-topic (NHS), and the no-interpretation safety rail. Clinical-interpretation refusal passes 100% — every time.
Read the simulations report
We pressure-tested the demo across 7 test categories — including a clinical-interpretation refusal row that must hit 100%. Read the full breakdown, the deliberate weak spot the report calls out, and the iteration roadmap.
See the Simulations ReportReady to add the world's best CX AI?
Connected to Spire's real booking, EPR, and consultant directory. Same Spire voice, same hard line at clinical advice — across self-pay and insured pathways at the scale of 39 hospitals and 8 clinics.
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